Q1: What materials can this 50W handheld machine mark?
A: It perfectly marks stainless steel, aluminum, copper, carbon steel, and some plastics. It is an ideal tool for large, heavy, or fixed workpieces.
Q2: How long does the battery last?
A: The 50W model is equipped with a 15Ah large-capacity battery. It can work continuously for about 2-3 hours at full power, and supports plug-and-play (AC 110/220V) usage simultaneously.
Q3: What is the warranty policy?
A: We provide a 2-year warranty for the laser source and a 1-year warranty for the whole machine. Consumables are excluded. We also provide 24-hour online video guidance and supply spare parts at cost price.
Q4: Does it have safety protection?
A: Yes. We offer modular protective covers including a fan with lighting, a distance sensor (which automatically locks the laser when out of range), and an electromagnetic cover for hands-free operation.
Q5: Do you support customization?
A: Yes, we support OEM and ODM services. We can customize the marking range, language settings, and machine logo according to your specific requirements.
Q6: How do I install and operate it?
A: It is ready to use upon power-up. We provide a detailed English user manual and video tutorials. Remote technical support is available 24 hours a day.
Q7: What is the delivery time?
A: Standard delivery time is 15 to 20 working days. We support global sea, air, and express shipping with MSDS and UN38.3 certified batteries.
Q8: Why choose this 50W model over a 20W model?
A: The 50W model offers higher power, faster marking speed, and deeper engraving capability. It is more suitable for industrial applications with higher efficiency requirements.